Cancellation & Refund Policy
Effective 22 September 2026
Cancel from the same WhatsApp chat you booked in. How much comes back depends on how long before departure you cancel.
How to cancel
Open your chat with Commute1 on WhatsApp, choose My Bookings, pick the booking and confirm the cancellation. You will see the refund amount before you confirm, and you will get a written confirmation in the same chat afterwards.
How much is refunded
The refund is a percentage of the amount you paid, based on how far ahead of the scheduled departure time you cancel:
| You cancel | You get back |
|---|---|
| 24 hours or more before departure | 100% of the fare paid |
| 6 to 24 hours before departure | 50% of the fare paid |
| Less than 6 hours before departure | 0% of the fare paid |
When the money reaches you
Refunds are issued to the original payment method — the same card, UPI ID, wallet or account you paid from. We raise the refund with our payment provider as soon as the cancellation is confirmed. It typically reaches your account in 5 to 7 working days, though the exact timing is set by your bank or payment provider and is outside our control.
We never hold a refund back once it has been raised, and we do not issue refunds as credit or vouchers unless you specifically ask for that instead.
If we cancel the trip
If Commute1 cancels a departure — a vehicle breakdown, an unsafe road, or too few passengers to run the service — you receive a full refund of the entire amount paid, regardless of how close to departure the cancellation happens. Where we can, we will offer you a seat on another departure the same day instead; taking it is your choice, not a condition of the refund.
Unpaid and expired bookings
Selecting seats holds them for 5 minutes while you pay. If payment is not completed in that time the hold lapses and the seats return to the pool. Nothing has been charged at that point, so there is nothing to refund — you are free to start a new booking.
No-shows and missed departures
The shuttle departs at the scheduled time. If you do not board at your chosen pick-up point, the booking is treated as used and no refund is due. If you know you will be late, cancel in advance and the table above applies.
Changes to a booking
We cannot currently edit a booking in place. To change your date, departure time, seats or stops, cancel the existing booking — the refund above applies — and make a new one.
Something went wrong with a payment
If money left your account but you did not receive a ticket on WhatsApp, contact us with the date, the phone number you booked from, and the amount. Payments that are debited without a confirmed booking are refunded in full. Do not make a second payment until we have confirmed what happened with the first.
Reach us on the contact page — Monday to Saturday, 8:00 am to 8:00 pm IST.